What happens to my account if I stop playing?

Your account stays active indefinitely. Your wallet balance and any unused promotions remain yours. If you want to close your account permanently, email support@scratchcash.org with a closure request and we'll walk you through the process, including any final withdrawal steps.

Reference

Our Legal Framework Protects Your Account

Q: Can I request a copy of my account data?

Yes. Email support@scratchcash.org with 'Data Request' in the subject line and include your account email. We'll send you a detailed export of your personal data, gameplay history and payment records within 14 days.

When you open an account with scratchcash, your account terms, payment security and data handling all depend on local law and are available only where local law permits.

Account SecurityData PrivacyPayment ProtectionDispute Resolution

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What Our Terms Cover

scratchcash Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our service agreement sets out the rules for your account registration, deposit and withdrawal flow, and gameplay across all devices. When you deposit via DANA, OVO, GoPay or QRIS, funds go directly into your scratchcash wallet and are held under the terms you agreed to at

1
signup. Withdrawals are processed within the timeframe stated in your account settings; verification may take a few hours depending on your chosen payment method. Your account is yours alone — you cannot transfer it, and you are responsible for keeping your login details private. If you
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spot unauthorised activity, contact our support team immediately so we can freeze your account and investigate.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP IS HERE

How to Reach Our Legal & Support Team

We keep our support channels open so you can get answers about your account, terms or payments whenever you need them.

HOW WE PROTECT YOU

Data Security and Account Safeguards

Your account information and payment details are encrypted from the moment you log in. We store your data only as long as needed to process your account and withdrawals; after account closure…

Encryption & Tokenisation

All payment data is encrypted in transit and at rest. DANA, OVO, GoPay and QRIS credentials are tokenised so we handle only secure tokens, never raw payment details.

Data Retention

We keep your account records only while your account is active and for the duration required by Indonesian law after closure. You can request deletion of personal data within legal limits.

Cookies & Tracking

We use cookies to keep you logged in and to track your gameplay so we can spot fraud. You can manage cookie preferences in your browser; some features may not work if you disable them.

Two-Factor Authentication

Enable 2FA in your account settings to add a security layer. We send a code to your registered phone number whenever you log in from a new device.

Withdrawal Verification

Before we process any withdrawal, we verify your identity and payment method match your account details. This step protects you from unauthorised cashouts.

Account Closure & Data Requests

You can close your account anytime by emailing [email protected] or messaging WhatsApp support. We'll explain your data rights and help you submit a formal deletion request if needed.

Legal and Account Rights – Your Questions Answered

Below are the questions we hear most often about account rules, data handling, payment terms and how to protect your account. If your question is not here, our support team is ready to help.

Your account stays active indefinitely. Your wallet balance and any unused promotions remain yours. If you want to close your account permanently, email [email protected] with a closure request and we'll walk you through the process, including any final withdrawal steps.

Withdrawals via DANA, OVO, GoPay and QRIS usually reach your account within 1–5 minutes after verification. Bank transfers may take 1–3 business days. We verify your identity and payment method before processing to protect your account.

Yes. Go to your account settings under 'Payment Methods' and add a new DANA, OVO, GoPay or QRIS account. You can then set it as your primary withdrawal destination. We do not allow withdrawals to a different person's account.

We collect your name, phone number, email and payment details to verify your identity, process deposits and withdrawals, prevent fraud, and comply with Indonesian law. We do not sell your data to third parties and do not share it outside scratchcash without your consent.

If you see an unauthorised withdrawal, login attempt or payment, contact support immediately via live chat or WhatsApp. We'll freeze your account, investigate, and help you regain control. Do not share your password or 2FA code with anyone, even scratchcash staff.

Yes. Email [email protected] with 'Data Request' in the subject line and include your account email. We'll send you a detailed export of your personal data, gameplay history and payment records within 14 days.

Accounts are personal and non-transferable. You cannot gift your account, balance or promotions to another person. If we detect account sharing or unauthorised transfer attempts, we may suspend the account and forfeit any balance according to our terms.

Our Legal Framework Protects Your Account

How to Reach Our Legal & Support Team

Data Security and Account Safeguards

Encryption & Tokenisation

Data Retention

Cookies & Tracking

Two-Factor Authentication

Withdrawal Verification

Account Closure & Data Requests

Legal and Account Rights – Your Questions Answered

01 What happens to my account if I stop playing?

02 How long does it take for my withdrawal to arrive?

03 Can I change my registered payment method after signup?

04 What personal data do you collect and why?

05 How do I report suspicious activity on my account?

06 Can I request a copy of my account data?

07 What is your policy on account transfers and gifting?

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