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Terms & Conditions That Work for Your Account

When you open your scratchcash account, you're agreeing to a clear, straightforward set of terms.

Account access & eligibilityPayment methods & withdrawal processAccount suspension & closure rights
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scratchcash Terms & Conditions That Work for Your Account
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How to Reach Us About Your Terms

Our support team can walk you through any part of the terms that affects your account, withdrawals or eligibility.

Live Chat Open the chat window in your account lobby or on this site.
Email Support Send your inquiry to our support email.
Account Settings Many terms-related options—like closing your account or changing your contact details—are accessible directly in…
SECURITY & DATA INTEGRITY

How We Protect Your Account and Your Information

Our terms include strict data-handling and account-security practices. Every deposit and withdrawal is verified through your chosen payment method—DANA, OVO, GoPay or QRIS.

Data Encryption

Every login, deposit and withdrawal is encrypted end-to-end. Your password is never stored in plain text, and your payment information is isolated from our lobby systems.

Payment Verification

Withdrawals require identity verification through your DANA, OVO, GoPay or QRIS account. This protects both you and us from fraud and ensures funds reach the correct account holder.

Cookie & Tracking Policy

We use cookies to remember your login, track your lobby activity and prevent fraud. You can manage cookie preferences in your browser; blocking them may affect account access.

Data Retention

Account data is kept for the life of your membership plus one year after closure, per payment processor terms. Historical records of deposits, withdrawals and activity are available to you on request.

Account Closure & Data Deletion

When you close your account, we stop new logins immediately. Retained data is deleted after the one-year retention window unless required by law to keep it longer.

Request Your Data

Contact support with your account number to request a copy of all personal information we hold, or to ask us to correct or delete data where legally permissible.

Frequently Asked Questions About Our Terms & Conditions

Here are the questions we hear most often from players reading our terms for the first time. If your question isn't answered here, reach out to our support team.

Your account remains open and your balance is retained indefinitely. However, we may ask you to reverify your identity before withdrawals after extended inactivity (usually 12 months). Log in anytime to resume play without losing your funds.

Yes. You can update your deposit method in Account Settings anytime. When you withdraw, we send funds back to the DANA, OVO, GoPay or QRIS account you used for that deposit. You cannot change a payment method retroactively for a past transaction.

Go to Account Settings, select Security, and choose Close Account. Any balance will be paid out to your registered payment method within our standard withdrawal window. After closure, you cannot reopen that account; you would need to register a new one if you return.

Withdrawals via DANA, OVO, GoPay and QRIS typically clear within one to four hours after we verify your identity. Bank transfers may take one to two business days. Times may vary on holidays or if we need additional verification.

No. Your login credentials and payment information are never shared with game studios. Game studios see only anonymized play data needed to stream live tables or deliver slots. Payment providers see only the transaction data necessary to process deposits and withdrawals.

Suspension stops new logins and activity but preserves your balance. It usually happens if we detect unusual activity, failed verification or a terms breach. Our support team will explain the reason and what you need to do to restore access.

You can adjust your deposit amount and session duration directly in Account Settings under Security. You also have the right to request temporary or permanent account suspension if you choose. Contact support to arrange this formally.

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