Reference

How We Protect Your Privacy at scratchcash

Q: What happens if I report a security concern?

Email security@scratchcash.org or use the report feature in Account Settings > Security. Our team reviews it within 24 hours. If fraud is found, we'll lock your account, notify you by phone and SMS, and investigate the transaction.

Your account, payment methods and personal information stay encrypted and secure the moment you open an account with us.

Data encrypted on transferDANA, OVO, GoPay, QRIS secureAccount access logged

Explore Lobby Read FAQ

What We Collect and Why

scratchcash Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create your scratchcash account, we collect your name, email, phone number and payment details so we can verify your identity, process withdrawals and send you account notifications. We also log your login times, device type (mobile or desktop), language preference and play history within

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the lobby. This data helps us prevent fraud, resolve support tickets faster and keep our live tables and slot rooms running smoothly. Access or eligibility depends on local law and is available only where local law permits. You can request a copy of your data or
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ask us to delete your account at any time through our support portal.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Privacy Questions – How to Contact Us

SECURITY & RETENTION

How We Keep Your Information Safe

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS are encrypted with TLS 1.2 protocol. Your password is hashed immediately upon entry and never stored in plain text on our servers.

Two-Factor Authentication

Enable 2FA in Account Settings > Security. When you log in on a new device, we send a one-time code to your registered phone number to confirm it's you.

Withdrawal Verification

Before we send money to your DANA, OVO, GoPay or QRIS wallet, we verify your account identity and match the receiving account to your profile on file.

Data Retention

We keep your account records for 3 years after closure in case of legal inquiry or dispute resolution. After that, we delete personal data except where law requires us to retain it.

Access Request Process

Go to Account Settings > Privacy & Security > Request My Data. We compile and email your full profile, transaction history and login log within 10 business days.

Cookie & Tracking Consent

Our site uses cookies to remember your language, device preferences and session ID. You can manage cookie settings in your browser; disabling them may affect lobby performance.

Privacy Policy Questions & Answers

Yes. Go to Account Settings > Privacy & Security > Request My Data. We'll email you a complete export of your name, account ID, transaction history, device logs and login timestamps within 10 business days. The file arrives as a secure PDF to the email address on your account.

We retain your account records for 3 years after closure to comply with fraud prevention and legal hold requirements. After 3 years, we delete personal data. If you're involved in a withdrawal dispute, we keep transaction records longer.

No. Payment details are encrypted during transfer and sent directly to our payment processor. We store only the last 4 digits of your account number and a transaction receipt ID for your own withdrawal history. Full payment credentials never sit on our servers.

Yes, you can request account deletion at any time through Support > Privacy & Security > Close Account. We'll disable your login immediately and begin deleting personal data within 30 days, except records we must keep by law.

Email [email protected] or use the report feature in Account Settings > Security. Our team reviews it within 24 hours. If fraud is found, we'll lock your account, notify you by phone and SMS, and investigate the transaction.

We share payment data only with our processor to clear deposits and withdrawals via DANA, OVO, GoPay and QRIS. We do not sell your personal information. Identity verification is done by our own team. Your play history stays within scratchcash.

Open Account Settings, select Security, then 2FA Setup. Enter your mobile number. We'll text you a one-time code every time you log in from a new device. Store your backup codes in a safe place.

How We Protect Your Privacy at scratchcash

Privacy Questions – How to Contact Us

How We Keep Your Information Safe

Encryption Standard

Two-Factor Authentication

Withdrawal Verification

Data Retention

Access Request Process

Cookie & Tracking Consent

Privacy Policy Questions & Answers

01 Can I request a full copy of my account data?

02 How long do you keep my data after I close my account?

03 Is my DANA, OVO, GoPay or QRIS payment information stored on scratchcash servers?

04 Can I delete my account and all my data?

05 What happens if I report a security concern?

06 Do you share my data with third parties?

07 How do I enable two-factor authentication for my account?

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